[ YOUR VISIT / YOUR REPAIR / YOUR NEXT STEP ]
NOW WHAT?
We’ll help you take the next step.
From your first estimate to the day you pick up your car, our friendly team will help you understand the process and feel at home.
Questions? You’re part of the family.
Call, email, or start your estimate online. We’ll help you figure out what comes next.
HERE’S WHAT TO EXPECT.
01
START WITH A FREE ESTIMATE.
Use our online estimate tool to tell us about your vehicle and add optional damage photos. Prefer talking to someone? Call (516) 374-7060 or email photos to Hewlett934@gmail.com.
Helpful photos show the whole vehicle, a close-up of the damage, and a wider view of the affected area. Photos are a starting point; an in-person inspection may reveal additional damage.
02
CAN’T DRIVE YOUR CAR?
We can help coordinate getting your vehicle to Hewlett Auto Body. Call our office to arrange towing if your car is not drivable.
Our team will confirm the pickup arrangements, availability, and any applicable charges with you.
03
NEED A RENTAL?
We work with Enterprise to help book a rental while your vehicle is being repaired. Let our office know you need a rental so we can coordinate the arrangements.
Availability, rental charges, and insurance coverage depend on your reservation and policy.
04
LET US HELP WITH INSURANCE.
If you have already filed a claim, have your claim number and insurance contact details handy. Our friendly office staff can help coordinate estimates, supporting documentation, and communication with your insurer, including approval questions.
Your insurer makes coverage and claim approval decisions.
05
MAKE YOURSELF AT HOME.
Our family-friendly office is designed to make you feel like part of the Hewlett Auto Body family. Settle into our welcoming waiting area and enjoy our beautiful office bar while our team helps you get started.
06
FOLLOW YOUR REPAIR.
Open the Track My Repair portal for the next step in following your repair. If you need help with access or an update, our office will help.
Ask our team about the current repair stage, the next step, and anything needed from you. Parts, approvals, and inspection findings can affect estimated timing.
07
GET READY FOR PICKUP.
When your vehicle is ready, our team will explain the next steps, review the completed work, and share applicable aftercare and warranty information.
We want you to leave knowing what was done, how to care for it, and who to call with a question.
YOU’RE PART OF THE FAMILY.
Yes. Start with the online estimate tool and attach up to 3 JPG or PNG photos, 3 MB each, or email photos to Hewlett934@gmail.com. An in-person inspection may be needed to confirm the repair scope.
Call our office about towing arrangements for a vehicle that is not drivable. We also work with Enterprise to help book a rental. Our team will help coordinate the details and explain what needs to be confirmed.
Call (516) 374-7060 to discuss your vehicle and arrange the next step. An online estimate request does not automatically confirm an appointment. We’ll help you understand what to bring and how to get started.
A few things to have handy: your contact details, vehicle year / make / model, damage photos, claim number if already filed, and any towing or rental needs. You can request an estimate before you have a claim number.
Call or email if you need help. Visit us at 934 Railroad Avenue, Woodmere, NY 11598; our hours and directions are below.
Hours of Operation
- Monday: 7:30am–5:30pm
- Tuesday: 7:30am–5:30pm
- Wednesday: 7:30am–5:00pm
- Thursday: 7:30am–5:30pm
- Friday: 7:30am–5:00pm
- Saturday: 8:00am–12:30pm
- Sunday: Closed